If you are not satisfied with your purchase, you could return them within 14 days of receiving your order. Please note we do not provide refunds for postage and we do not cover postage on returns.
Due to hygiene reasons, all jewellery and hair accessories are non-refundable. In the rare situation of your order arrived damaged or faulty, please contact us and return the faulty item within 14 days of receiving your order, we will get in touch with you to arrange the refund/replacement.
All returns must be sent back to Lila Pärla in its original packaging unopened and unused, within 14 days of receiving your order. Items return without original packaging or with signs of being used, the stated 14 days return policy will not be applied. Once your return is received and inspected, we will notify you via email with the approval/rejection of refund. We reserved the right to refuse a refund or exchange.
We advice returns to be sent via recorded/tracked delivery, Lila Pärla is not liable for lost returned packages.